Online experience program is a novel virtual tourism product in which guests can experience interesting activities online. However, the mechanism behind guest-host interactions for online experience remains unexplored. From the perspective of cultural similarity, this study tries to discover how guests review differently to native hosts and foreign hosts, as well as how hosts reply differently to native

In the aftermath of the COVID-19 pandemic, the dynamics of short-term rental demand, particularly on Airbnb, have seen pivotal shifts. Using Madrid as a case study, this research used strategic sampling to investigate changes in occupancy, housing attributes, and online reputation. Leveraging a sup-likelihood ratio test and a hedonic-type pooled panel-data Logit regression, we identified a marked structural

Hotel booking websites to collect information about hospitality products/services are becoming more popular in the hotel industry. As a result, the importance of these websites for tourism firms ma...

The subject of this research is to model the probability of accepting package delivery tasks in Crowd-Shipping (CS) systems focusing on shipping packages by Public Transportation (PT) passengers. Real-world implementation of such a PT-based CS initiative requires a proper grasp of the behavior of crowd shippers, package receivers, and senders, among which crowdshippers are at the center of attention

Purpose Artificial intelligence (AI) agents have been increasingly applied in the tourism and hospitality industry. However, AI service failure is inevitable. Thus, AI service recovery merits empirical investigation. This study aims to explore how AI empathic accuracy affects customers’ satisfaction in the context of AI service recovery. Design/methodology/approach A moderated mediation model was presented

Purpose The high turnover rate among interns exacerbates the shortage of human resources in the hospitality industry. This study is based on previous concerns about the impact of occupational stigma and internship on turnover intention. This study aims to explore how the career adaptability of interns influences their perception of occupational stigma and occupational identity. Design/methodology/approach

Purpose This study aims to explore the essential factors of the reason for (RF) and reason against (RA) and their impact on tourist attitudes and intentions to use e-bike sharing services by using a novel approach based on behavioral reasoning theory (BRT). Design/methodology/approach A quantitative method was used to collect data from 292 tourists and analyze the data using the partial least squares

Purpose This study aims to provide a comprehensive analysis of the current privacy concerns in the tourism industry by uncovering the key factors leading to such concerns (i.e. smart public services, cyber security issues, consumer behaviour and governance). Using papers from multiple sources, the relationship between technology advancements and tourist’s privacy concerns has been established. Des

Purpose This study aims to explore the relationships amongst football fans’ travel motivations (FFTMs), their satisfaction (SAT), their perceived destination image (PDI) and their behavioural intentions (BIs). On the other hand, the mediating effects of SAT on the relationships among FFTMs, PDI and BIs are analyzed. Design/methodology/approach An approach based on a quantitative research method was

An internal clock model was adopted to explore the mechanism whereby experiences of virtual reality influence tourism consumers' time estimation. A multidimensional virtual reality theater simulator was used to create virtual reality experiences for 172 participants. Self-reported and physiological data were collected to test the model. The results of the study revealed that focused attention, indicated

After mass gathering events, passenger trip demand surges immediately within a small area. While organized bus bridging services would be usually offered in such circumstances to speed up passenger evacuation, many people prefer the more comfortable e-hailing service to leave the area. However, the use of e-hailing services for speedy passenger evacuation is a double-edged sword. On the one hand, e-hailing

Purpose Incorporating dynamic spatial effects exhibits considerable potential in improving the accuracy of forecasting tourism demands. This study aims to propose an innovative deep learning model for capturing dynamic spatial effects. Design/methodology/approach A novel deep learning model founded on the transformer architecture, called the spatiotemporal transformer network, is presented. This model

Purpose The increased utilization of artificial intelligence-enabled applications (AI-ETs) across the customer journey has transformed customer experience (CX), introducing entirely new forms of the concept. This paper aims to explore existing academic research on the AI-enabled customer experience (AICX), identifying gaps in literature and opportunities for future research in this domain. Design/

Virtual reality is currently used to enhance travelers’ experience, providing destinations, attractions, and businesses with additional marketing tools, reshaping consumer experiences, and generating a new model of tourism. Our work was motivated by a fast-changing world where virtuality is increasingly becoming the reality in which we live, work, and play. These technologies continuously improve,

The UK's tourism and hospitality industries, having the highest concentration of migrant workers compared to other industries, face complex challenges in managing the risks of labour exploitation and modern slavery (MS); issues largely neglected in academic research. New employment models risk weakening workers' power in employment relations, potentially leading to increased vulnerability and exploitation

The sustainable development of tourism destinations is intimately tied to tourists' pro-environmental behaviors. Limited studies have explored the influence of factors such as emotions, morals, and rationality on tourists' pro-environmental behaviors. Although progress has been made in identifying the factors that predict tourists' pro-environmental behaviors, the mechanisms through which perceived

The study of tourism destination evolution has been enriched in recent years by the adoption of concepts from Evolutionary Economic Geography (EEG). The aim of this article and those constituting t...

Purpose This study aims to investigate the influential factors driving customer-oriented constructive deviance (COCD) within the context of the tourism and hospitality industry. Specifically, the authors explore the role of moral emotions as mediators and moral disengagement as a moderator. Design/methodology/approach In Study 1, the participant pool consisted of 259 frontline service employees hailing

Augmented reality (AR) and virtual reality (VR) have emerged as transformative technologies, revolutionizing the way tourists engage with hospitality service providers. A prime application is facilitating hotel bookings. Employing quantitative methods, this study establishes and validates a conceptual model that deciphers tourists’ inclinations towards hotel reservations and returns via AR and VR.

While there is rich research on tourism destination evolution, the literature on how normative social and environmental goals (as opposed to contingent events or economic imperatives) drive the evo...

This study investigated three theoretical frameworks based on Theory of Planned Behaviour (TPB), Theory of Interpersonal Behaviour (TIB), and revised TIB, respectively, to examine the causality of travel-based multitasking behaviour. Using structural equation model, we validated the effects from intention, habit, and addiction on the behaviour, with empirical data of 500 respondents from travellers

Meditation has largely been associated with its religious connotation in the tourism literature. The present research steers away from that tradition to focus on meditative practices as a leisure activity. It addresses the literature void by conducting a survey study on meditation tourists who participated in a 7-day meditation excursion. Based on attention restoration theory and the two-factor theory

Small and medium-sized tourism enterprises (SMEs) are the dominant industry players in rural destinations. This study investigates how they can contribute to socio-cultural sustainability benefits of rural destination communities by engaging in co-creation in innovation for sustainability (IFS). The rural destinations of Vega and R?ros were selected as qualitative empirical cases to investigate 14

Abstract not available

This study aimed to examine the context-specific effect of online review recency on the processing of a review by tourists. It compared how tourists process the rating of a recently posted review, ...

As bike-sharing systems gain popularity, understanding their roles in urban transportation, such as the first/last mile problem and the replacement of public transit, is crucial to comprehensively promote urban transport systems. Due to the Internet of Things (IoT) technique, copious data from public bike trips worldwide are available to urban researchers. In this study, we examine how public bikes

This study examines how storytelling contributes to co-creating tourists' experiences with tour guide interactions and authentic places, ultimately facilitating positive value co-creation and identifying specific generated values. This expansion of knowledge applies to cultural heritage tourism contexts. Purposive sampling and personal interviews were conducted at Macau International Airport, involving

While the hospitality industry is particularly sensitive to disasters and crises, research overlooks the intrinsic mechanisms of multi-subject interactions in this industry that suffers from external crises. Integrating dramaturgy theory and institutional logic theory, we explore the performance and institutional logic of interactions among hotel managers, staff, and guests during crises. Textual and

There has been a significant increase in research focusing on online education and emergency remote teaching (ERT) in response to the COVID-19 pandemic. However, one area that received limited attention is hospitality education, which traditionally relied on face-to-face teaching to develop technical and soft skills required in hospitality work. Teaching in the hospitality field involves a unique aspect

While the presence of robots in the hotel industry is undeniable, there remains a wealth of untapped potential for service robots in shaping and promoting hotel brands. The present study seeks to address this issue by proposing and validating a research model that includes the effects of perceived anthropomorphism, perceived intelligence, and perceived animacy on authenticity, which serves as a prerequisite

Today's destinations are gradually moving toward linguistic diversity to help tourists obtain a better experience. Accordingly, using diverse languages is developing as a noteworthy destination marketing and management measure. Applying destination personality theory, this research examines the impact of linguistic diversity on destination personality, as well as tourists' attitudes and behavior across

Purpose There is an ongoing discussion on tools that can lead to sustainable tourism, as well as attempts to implement them. In the selection of tools, the attitudes of residents – local stakeholders and their degree of acceptance of such tools should be analysed and taken into account. Some cause conflicts, and hence, the purpose of this study is the comparative analysis of three cities (Prague, Krakow

Melting glaciers and snow fields have become one of the strongest symbols of global climate change, instigating last-chance tourism and rallying cries for climate action from activists. In this sen...

This study aims to examine the relationship between service providers’ self-disclosure on hotel booking platforms (i.e. Booking.com and TripAdvisor) and consumers’ trust, hesitation, and booking in...

Purpose This study aims to explore the use of time series analyses to examine changes in travelers’ preferences in accommodation features by disentangling seasonal, trend and the COVID-19 pandemic’s once-off disruptive effects. Design/methodology/approach Longitudinal data are retrieved by online traveler reviews (n = 519,200) from the Canary Islands, Spain, over a period of seven years (2015 to 2022)

While many studies have explored the impact of COVID-19 and/or working from home (WFH) on the transport network and modal choice, relatively few have looked at the implications of WFH through the lens of physical activity (PA) and the role of active travel moving forward. Drawing from a survey of 1,165 Sydney (Australia) workers conducted in late 2020, after restrictions from the first COVID-19 wave

Although scholars have explored how memorable tourism experiences affect tourists' behaviour, little research has considered the role of tourism memory from an autobiographical memory phenomenology perspective—particularly negative tourism memories. By combining the notion of mental time travel with the constructive episodic simulation hypothesis, this research proposes a theoretical framework describing

Abstract not available

This study was prompted by a lack of empirical research addressing the overlap between sense of community and eudemonic well-being components, the limited attention paid to immigrant perspectives i...

Destinations with populations of African descent have continuously experienced negative stereotypes portrayed in traditional Western print media. These narratives have expanded to fake news circula...

Human activity patterns have raised broad interests across fields and activity-based modeling has been applied to analyze travel behaviors, effects of policies, etc. In this paper, we examined daily activity sequences from large volumes of datasets collected in the Tokyo Metropolitan Area over thirty years. We show that, using a simple time-varying (inhomogeneous) Markov Chain model, activity sequences

Purpose Vicarious abusive supervision (VAS) has recently garnered the attention of hospitality researchers. VAS is prevalent in hospitality work settings characterized by long production chains and open operating environments. Based on the conservation of resources (CORs) theory, this study aims to examine how VAS influences hospitality employees’ work behaviours (i.e. supervisor-directed deviance

This research attempts to investigate corporate social responsibility (CSR) and consumers’ advocacy behavior (CAB) association in the hotel services sector of a developing economy. Furthermore, thi...

Purpose The purpose of this study is to pioneer the exploration of approach and avoidance intentions of senior tourists by analyzing push and pull factors. It innovatively categorizes these factors into dual-impact, resilient and facilitative types, surpassing previous research by understanding complex motivations shaping senior travel decisions. Design/methodology/approach Cross-sectional research

Purpose Following the trait activation theory, this study aims to shed light on the influence of tourists’ personality traits on their value co-destruction (VCD) behavior in “revenge tourism”, considering the moderating effect of perceived risk as the environment factor. Design/methodology/approach A pilot study (n = 204) was first conducted to check the reliability of the measurement scale and remove

Purpose In tourism live streaming (TLS), streamers strive to capture viewers’ attention by responding quickly to viewers’ requests and providing tourism-related knowledge. However, the effectiveness of such practices in the TLS context remains unclear. Accordingly, based on flow theory, this study aims to uncover the effects of responsiveness and knowledge spillover on viewers’ travelling intentions

Purpose This study aimed to identify both visitors’ and residents’ general wine consumer typology as well as their typology specific to a wine destination, Florida, and investigated the influences of these typologies on consumer motivation to visit a winery in Florida and their motivations’ influences on their satisfaction with the winery visit and loyalty in the way of likelihood to revisit. Desi

This study examines the relationship between eco-destination image, environment beliefs, ecotourism attitudes, eco-behavioral intention, and ecotourism intention while also exploring the moderating role of biospheric values within the context of the Values-Identity-Personal (VIP) theory. The research aims to understand the correlation between these variables and the motivational forces driving individuals

Until the end of WW2, the Margaret River region (MRR) was a popular domestic destination based on cave explorations. A series of incremental innovations between the 1950s and 1990s reconfigured the...

This is the first systematic review of fraud in the hospitality sector to provide a holistic view of this crime, identify literature gaps, and suggest new directions for future research. The paper identifies six main themes in hospitality fraud research based on a "4W2H" framework that examines (i) WHAT – are the fraud types, (ii) WHO - are the fraud victims and perpetrators, (iii) WHERE - is fraud

Although insights into consumer-brand-engagement (CBE), experience, and relationship quality are recognized as significant research priorities, limited remains recognized about the dynamics of these, and individual/organizational factors, as therefore, investigated in this research. Employing resource-based-view and relationship-marketing-theory, we develop and test a theoretical model that unveils

This paper examines how servant leadership influences an organisation's readiness for strategic value co-creation through service climate, innovation climate, locus of control and self-efficacy. A model that draws on servant leadership and social cognitive theories is tested by surveying 222 hospitality and tourism business managers operating in France and the UK, and the data is analysed with structural

Acknowledging the rapidly increasing senior population along with restaurant technology adoption intended to replace the labor shortage, this study investigates how to improve senior technology acceptance by focusing on the learning process. Using 298 responses obtained from senior diners aged 60 or older, structural equation modeling was employed to test the hypothesized relationships. Multi-group

Technological developments over the last two decades have allowed researchers to employ advanced tracking technologies to collect high-resolution spatial and temporal data. Despite the extensive us...

Purpose This study aims to highlight the importance of using attribution theory in metaverse tourism research. The study addresses the lack of clarity regarding the attribution theory’s dimensions (locus, stability, controllability) potential application in the metaverse tourism context. Design/methodology/approach This study uses a comprehensive exploration of the research gap by searching top-tier

The rapid growth of online food delivery (OFD) services presents new opportunities and challenges for OFD stakeholders, emphasizing the strategic importance of retaining customers. However, the exi...

Crises play a significant role in the business world by causing unexpected and negative impacts, and the hospitality industry is known to be volatile and highly sensitive to external forces, such as crises. Due to the on-going global crisis of the COVID-19, impacts of the pandemic on businesses in both general and hospitality contexts have been extensively examined. Especially, how firm-specific characteristics

Many paratransit agencies contract out trips to accessible taxi services. The literature has identified an array of transport barriers facing disabled people, and offers useful insights into how they experience different transport modes. However, remarkably little attention has been given to understanding how disabled people experience accessible taxi trips. In this paper, we present findings from

Purpose Conducting mixed methods (MM) research is one of many ways to study a research topic in the hospitality and tourism domain. This paper aims to offer a synopsis and guidelines on the application of MM research design within hospitality and tourism. Design/methodology/approach This paper summarizes the pivotal information on how to write high-quality MM research papers. In doing so, the paper

Recent research on intangible cultural heritage and the politics of contested sites of memory show that the emotional dimensions of historic places change over time and influence what visitors expe...