Abstract not available

Across global supply chains, buyers enforce labour codes as a primary mechanism for ensuring suppliers’ social compliance with international labour standards and rights for workers in supplier facilities. Yet researchers have long documented empirical evidence of the inconsistent, weak implementation of labour codes. Therefore, the effective use of this social compliance mechanism requires examining

Purpose This study aims to analyse whether the presence of supply chain complexity (SCC) influences firms to improve their supply chain (SC) resilience and SC robustness capability. This study also examines an important paradox: whether investing in both exploitation and exploration practices is conflicting or complementary to enabling SC resilience and robustness in the presence of SCC. Design/methodology/approach

Purpose As firms consider initiatives to enhance their social sustainability performance, supplier diversity, equity and inclusion (DEI) have become significantly more important. As such, the purpose of this study is to theorize, operationalize and develop an empirical scale to measure supplier DEI. Design/methodology/approach The following three-phase scale development method was used: first, identification

In this review, we aim to critically evaluate the state of the leadership and networks literature and provide a detailed overview of the various network-based approaches that can be leveraged in leadership research to accomplish three main objectives. First, we introduce an organizing framework that classifies the array of network-based approaches used in addressing leadership questions into two broad

Complementary evidence from narrative literature reviews and meta-analyses leads to the conclusion that much research suffers from a lack of attention to the context in which leadership occurs. Several possible reasons for this context deficit are refuted, including notions that context is unimportant for leaders, contextualized research is less scientific than decontextualized research, and useful

Purpose The purpose of this manuscript is to provide a step-by-step primer on systematic and meta-analytic reviews across the service field, to systematically analyze the quality of meta-analytic reporting in the service domain, to provide detailed protocols authors may follow when conducting and reporting these analyses and to offer recommendations for future service meta-analyses. Design/methodology/approach

Purpose This paper integrates the findings of the articles included in the special issue (SI) on frontline employee (FLE) research. Articles included in this SI systematically review multiple research domains, including employee and customer engagement, FLE vulnerability, customer mistreatment, service teamwork and service encounters; provide instructions on effectively conducting meta-analyses and

Purpose The purpose of this paper is twofold: firstly, to provide a measurement instrument for supply chain 4.0 ambidexterity by applying the theoretical perspective of ambidexterity to advance Industry 4.0; secondly, to empirically analyse how supply chain 4.0 ambidexterity and lean supply chain management contribute to enhancing the focal firm’s operational performance. Design/methodology/approach

Purpose The authors systematically review empirical dyadic service encounter research published in top-tier journals between 1972 and 2022. Design/methodology/approach The authors employed bibliometric techniques, co-citation analysis and bibliographic coupling analysis to map schools of thought and research frontiers within the dyadic service encounter literature. In total, the authors analyzed 155

Academy of Management Journal, Volume 0, Issue ja, -Not available-.

Best practice advice for literature reviews abounds, yet little advice is available for how to infuse a literature review with theory-generative insights that break out of knowledge silos. To address this issue, we provide guidance on reviewing a range of literature for theory-generative insights through a process of knowledge transfers from a source domain onto a target domain. To do so, mainly building

Leaders from typically privileged backgrounds, such as White, male, elite-educated and upper-class individuals, often find it easier to craft an authentic identity in professional settings than their atypical counterparts. These atypical leaders, which include women, LGBT+, ethnic minorities or those from less affluent socio-economic backgrounds, can indeed construct an authentic workplace identity

Academy of Management Journal, Volume 0, Issue ja, -Not available-.

Purpose Service managers increasingly strive to achieve sustainability through strategies centered on circularity. With a focus on saving, extending and (re)generating resources and their enclosing service systems, circularity can contribute to environmental, social and financial gains. Yet, the notion of circularity is surprisingly understudied in service research. This article seeks to provide an

More and more scholars are expressing doubt about whether questionnaire-based and other human-rater-based forms of behavior measurement are trustworthy, even though many of these measures meet psychometric best practice standards. I identify a lack of behavioral counterfactuals as common yet avoidable underlying problem and the existence of behavioral counterfactuals as an overlooked validity criterion

Causality is essential in informing science and policy. In the present study, we investigate the current state of research regarding causality in the field of servant (and authentic) leadership and provide recommendations on how causally identified studies can be conducted. After explaining the methodological problems that potentially prevent causal inferences (i.e., endogeneity bias and issues in

Abstract not available

Purpose The purpose of this study is to evaluate food supply chain stakeholders’ intention to use Industry 5.0 (I5.0) drones for cleaner production in food supply chains. Design/methodology/approach The authors used a quantitative research design and collected data using an online survey administered to a sample of 264 food supply chain stakeholders in Nigeria. The partial least square structural equation

Purpose Globalization and increased outsourcing have contributed to increased supply chain complexity, exposing firms to greater vulnerability in the areas of product safety and supply chain security. Meanwhile, stakeholders pressure firms to ensure that their products are safe, and their supply chains are secure. Drawing from stakeholder theory, this paper aims to explore how the supply chain characteristics

Patents as intangible assets are subjects of burgeoning empirical research. However, there is limited knowledge of how patent quality and patent value can be conceptualized, distinguished, and related. Distinguishing these concepts and relating them in a theoretical framework would enable the assessment and improvement of patent quality, which has implications for all the stakeholders in patents. We

Leadership scholars increasingly acknowledge the shortcomings of using questionnaires. Consequently, there is a trend towards more behavior-based research, with interaction coding as one promising method. By precisely analyzing recordings of leader–follower interactions, interaction coding helps quantify verbal and non-verbal behavioral patterns that unfold between leaders and their followers, thereby

Purpose This paper addresses the growing fragmentation between traditional and digital service innovation (DSI) research and offers a unifying metatheoretical framework. Design/methodology/approach Grounded in service-dominant (S-D) logic's service ecosystems perspective, this study builds on an institutional and systemic, rather than product-centric and linear, conceptualization of value creation

Purpose In many contemporary service organizations, service teams or service units are the main engines used to deliver key services to customers, client or patients. However, it remains unclear how teamwork mechanisms (i.e. the ways team members work together) influence customer service outcomes, and whether these relationships vary across different service contexts. To advance knowledge on the nature

Abstract not available

Cultural and evolutionary explanations are often seen as rivals in the social sciences. It is therefore not surprising that these perspectives have also communicated little in leadership research so far. Yet, these two fields have many overlooked complementarities, which can be appreciated when examining the role of ecological factors in shaping variations in cultural leadership prototypes (CLPs) –

Purpose This paper aims to explore the interdisciplinary nature of coordination challenges in the logistic response to food safety incidents while distinguishing the food supply chain positions involved. Design/methodology/approach This adopts an exploratory qualitative research approach over a period of 11 years. Multiple research periods generated 38 semi-structured interviews and 2 focus groups

Digitalization is challenging traditional international business theories, shifting emphasis from the flows of goods and services to the flows of data, information, and knowledge, changing the distribution of international activity. From the internalization theory lens, we suggest that digitalization is reducing market imperfections, but this effect varies across industries, positing a linkage between

Academy of Management Journal, Volume 66, Issue 5, Page 1295-1302, October 2023.

Purpose This study aims to develop theory on the process toward digital service innovation (DSI) and to generate insights into how companies deal with the rising complexity associated with DSI, both inside and outside of the organization, through organizational learning and alignment. Design/methodology/approach After purposeful sampling, in-depth, longitudinal case studies of three manufacturers are

Purpose Digital Service innovation (DSI) plays a fundamental role in the successful transition from product manufacturer or traditional service provider to a provider of digitally-enabled service solutions. Multiple impediments make managing this transformation using digital technologies difficult for firms, their customers and wider ecosystems. Extant knowledge of these digital technology impediments

With respect to the increasing trend of companies reversing or modifying previous offshoring decisions, research on manufacturing relocation has gained momentum over the past decade. However, despite increasing efforts in this field, the general understanding of relocation still lacks maturity, with numerous conflicting results and arguments from a variety of industrial and regional contexts that are

Strategic alliances have attracted substantial attention from industry and academia over the past three decades. However, due to rapid technological evolution, saturated marketplaces, globalisation of businesses on the one hand and de-globalisation of the market on the other (as marked by Brexit and the trade war between US and China, COVID-19 pandemic and the Ukraine war), the strategic environment

Choosing the right company name is challenging and may have major consequences for firm prospects. Drawing on the strategic conformity literature, we investigate the implications of “nonconforming” company names, i.e. foreign sounding and family-unrelated, for family firms’ performance. Consistent with the idea that such names endow the business with greater visibility and recognition, we find that

Academy of Management Review, Volume 48, Issue 4, Page 593-596, October 2023.

Purpose This research empirically investigates how service employees' ratings of technology readiness (TRI), negative attitudes towards robots (NARS), Big Five personality traits (BFI) and emotional demands (ED) affect their willingness to work with service robots (WTW). Design/methodology/approach One set of data is collected from 410 service employees expected to work with service robots in Study

Purpose The purpose of this paper is to assess the combined impact of the Industry 4.0 blockchain and industrial internet of things technology (IIoT) technologies on the development of supply chain linkages associated with power, benefits and risk reduction and the ultimate impact of the linkages on supply chain performance. Design/methodology/approach A structural model with blockchain and IIoT as

Purpose This study aims to explore supply chain resilience (SCR) and provides a unique resilience index. The work measures the resilience status of 37 organizations across 22 industries and provides insight into accessing the supply chain (SC) vulnerability in an uncertain environment. Design/methodology/approach This study involves measuring the resilience status of 37 organizations across 22 industries

One of the most important things leaders do is communicate. Though research on leaders’ communication has been active for half a century, to date there has been little effort to review it comprehensively and systematically. In this paper we review 260 articles that use leaders’ actual communication (textual, aural, and video) as data. We group these studies into four broad categories as a function

How firms respectively create and appropriate value by means of alliances are questions that management scholars have considered for several decades. Scholars have identified various factors underlying how alliances create value and how partner firms appropriate such value, respectively. Fewer studies have dealt with how both issues relate, and fewer yet have examined the interplay between value creation

Purpose The purpose of this article is to propose an overall framework for brand community formation that separates antecedents that lead to the formation of a brand community from those outcomes that are associated with established communities. Design/methodology/approach The authors approached this review through an interdisciplinary literature review that delineated psychological, structural and

Strategic alliance theories have been studied widely over the past few decades. However, their key arguments may face new limitations and challenges brought by emerging technologies such as big data analytics capability (BDAC). This paper aims to identify the challenges BDAC brings to strategic alliance theories and the associated changes to strategic alliance research. Specifically, this paper systematically

Abstract not available

In the wake of the COVID-19 pandemic, videoconferencing has become a prominent aspect of many daily work routines. Despite the benefits of this development, scholars have argued that research should consider how trends that emerged during the pandemic may exacerbate pre-existing inequalities. As such, we draw upon evolutionary signaling theory to examine how videoconferencing technology may inadvertently

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Purpose Supplier diversity has roots in US supply chains going back 50 years. Unfortunately, supplier diversity programs have been hindered by less than wholehearted buyer adoption and stakeholder engagement. The original scoping of supplier diversity also holds limitations when comparing to the multidimensionality of the diversity and inclusion concept. The purpose of this article is to share lessons

Abstract not available

We examine the linkages between firms' M&A activity and the information exchange between executives and analysts during quarterly earnings calls. Prior M&A research has mostly focused on the considerations presented by information asymmetry between buyers and sellers themselves in M&A. However, these concerns also exist between the buying firm's executives and capital markets. We examine whether firms'

Purpose This paper studies the Digital Service Innovation (DSI) concept by systematically reviewing earlier studies from various scholarly communities. This study aims to recognize how recent advances in DSI literature from different research streams complement and can be incorporated into the growing digital servitization literature to define better and understand DSI. Design/methodology/approach

The relationship between pre-acquisition alliances and post-acquisition performance has been widely recognized, but there are differing explanations from existing theoretical perspectives. On the one hand, organizational learning emphasizes that prior strategic alliances allow the acquiring firm to learn from the target company, gaining new technological knowledge and skills. On the other hand, relational

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Academy of Management Review, Volume 0, Issue ja, -Not available-.

Event studies, which have significantly advanced mergers and acquisitions (M&A) research, obtain excess returns based on a theory linking a firm's shareholder returns to those of the market. For outcomes lacking such a theory, we propose an empirical approach using a synthetic control method with machine learning to link outcomes for the acquirer or target to those for a group of comparison firms.

Abstract not available

Academy of Management Journal, Volume 0, Issue ja, -Not available-.

Academy of Management Journal, Volume 0, Issue ja, -Not available-.

Academy of Management Review, Volume 0, Issue ja, -Not available-.

This paper seeks to explain how location affects the likelihood of partner acquisition. We develop a novel framework that (i) emphasizes the decoupling between a firm's headquarters and its alliance-making division and their roles regarding alliance management and partner acquisition decisions and (ii) highlights that these decisions are contingent on location-related factors that shape the structural

Academy of Management Journal, Volume 0, Issue ja, -Not available-.